IRVINE, Calif. and COLUMBUS, Ohio, Dec 10, 2002 /PRNewswire
via COMTEX/ — Air Technologies®, the largest independent
distributor of air compressor systems in the Midwest, has
installed a FieldCentrix® field service automation (FSA)
system to provide its customers with service unmatched by
other companies in the industry. FieldCentrix is the largest,
most experienced provider of dispatch and mobile Internet-based
software for the field service industry.
“We have already achieved process improvements in productivity
and quality of service across multiple branch offices. FieldCentrix
dispatch, mobile, and e-service software supports our strategic
plan of improvement through innovation,” said Kurt Lang,
Air Technologies®’ chief operating officer.
FX Mobile software is designed for field service workers
using handheld, laptop, and desktop PCs. The software captures
customer information while creating seamless wireless or direct
connect communication between Air Technologies® field
service workers and the office. It also provides Air Technologies®
workers in the field with real-time work orders, automated
workflow, equipment and site history, parts and customer information,
automatic time sheets, e-mail messaging, additional service
requests, and roadmaps. “Within six weeks of installing our new wireless and
Internet-based system from FieldCentrix, we were able to tell
customers the status of their open work orders in under one
minute and we were electronically delivering to them completed
work orders, including signature, also within a minute.”
said Kevin Kammer, Air Technologies®, Vice President,
Service. FX e-Service allows Air Technologies® customers to request
service and access work order status using the Web, 24 hours
a day, seven days a week. Integrated with FX Mobile, FX e-Service
provides real-time information from the point of service to
customers. About OTP/Air Technologies® Posted by permission from CBS MarketWatch,
Copyrighted 2003 MarketWatch.com, Inc. |
Air
Technologies®, a division of Ohio Transmission Corporation,
has deployed the system to all 44 field service technicians
in its 11 offices in Ohio, Pennsylvania, West Virginia, Kentucky,
and Michigan. 
“OTP/Air
Technologies® has a tradition of investing in innovative
technology to continually raise the level of service delivery,
management, and satisfaction to customers, while using the
technology to help customers save money and improve their
operations,” said Philip Derrow, chief executive officer
of Ohio Transmission Corp. “Our FieldCentrix investment
keeps us far ahead of all our competitors as we are the first
and only compressor distributor in our markets to deploy fully
interactive wireless, Web-based handheld devices for our service
technicians, completely eliminating slow and error prone paper-based
systems.” 
FX
Service Center provides Web-based dispatch and call center
capabilities to Air Technologies®. It interfaces to the
field service worker’s mobile device and provides real-time
status and communication with dispatchers and office personnel.
It also helps create a complete, online knowledge base of
corporate information. 
In
business since 1963, Air Technologies® is the largest
independent compressed air sales and service distributor in
the Midwest and the largest Atlas Copco Industrial Compressor
distributor in the entire U.S. The market leader with innovative
and exclusive solutions for supplying compressed air to industry,
Air Technologies® provides system design, performance
recommendations, specifications analysis, installation, Web-based
remote machine monitoring, preventive maintenance, and repair
services. For more information, visit the company’s Web
site at www.aircompressors.com or call 1-888-204-4801. 
Based
in Irvine, Calif., FieldCentrix is the largest, most experienced
provider of dispatch and mobile Internet-based software for
the field service industry. The company’s software addresses
the problems associated with the costly maintenance and repair
processes for mobile technicians, service companies, and manufacturers.
For more information about FieldCentrix, call 1-888-552-0101,
or visit the company’s Web site atwww.fieldcentrix.com.
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